FAQ
ATEX Approved Solutions
What are ATEX-approved solutions?
ATEX-approved solutions are products and systems that are certified for use in potentially explosive environments where gases, vapours, dust, or combustible particles may be present. These solutions are designed to reduce the risk of ignition and help organisations operate safely in hazardous areas. ATEX-approved equipment can include mobile computers, barcode scanners, tablets, printers, and communication devices used in regulated environments.
Which industries require ATEX-approved equipment?
ATEX-approved solutions are commonly used in industries where explosive atmospheres may occur, including oil and gas, chemical processing, pharmaceuticals, manufacturing, mining, energy, waste management, and food production. They help organisations comply with safety requirements while enabling workers to remain productive in potentially hazardous environments.
Why can't standard devices be used in hazardous areas?
Standard devices are not designed or certified for use in explosive atmospheres and could create ignition sources through heat, electrical sparks, or static discharge. ATEX-approved equipment is specifically engineered and tested to operate safely within defined hazardous zones, helping to minimise risks to personnel, facilities, and operations.
What types of ATEX-approved solutions are available?
A wide range of ATEX-certified technologies are available, including mobile computers, barcode scanners, tablets, smartphones, printers, vehicle-mounted terminals, and communication devices. These solutions allow organisations to maintain data capture, asset tracking, inventory management, inspection, and maintenance processes without compromising safety requirements.
How do I choose the right ATEX-approved solution for my business?
When selecting an ATEX solution, it is important to consider your hazardous area classification, operational environment, application requirements, connectivity needs, and durability expectations. Working with a specialist provider can help ensure you choose certified equipment that meets both safety regulations and operational demands while supporting long-term productivity.
Barcode Duplicators
What is a Barcode Duplicator solution?
A Barcode Duplicator solution allows users to quickly recreate barcode labels using configurable business rules. By scanning or entering an existing barcode, the system can automatically generate a new label in the correct format, helping to reduce manual data entry and improve consistency.
What are the benefits of using a Barcode Duplicator?
Barcode Duplicator solutions can help organisations generate labels faster, reduce user errors, improve barcode consistency, enhance scanning reliability, and increase productivity. By automating repetitive labelling processes, they can also improve workflow efficiency and traceability.
Can a Barcode Duplicator be configured around our existing processes?
Yes. Barcode Duplicator solutions can be tailored to specific operational requirements, including custom barcode logic, prefixes and suffixes, label formats, scanner automation, keyboard shortcuts, and printer management. This allows the solution to fit existing workflows rather than requiring users to change the way they work.
Can Barcode Duplicator solutions support traceability and auditing requirements?
Yes. Many Barcode Duplicator solutions can record information such as users, printers, and barcode generation activity. This can help organisations improve accountability, support audit requirements, and gain greater visibility into barcode labelling processes.
Can you provide the complete Barcode Duplicator solution?
Bar Code Data can supply the software, compatible printers and scanners, labels, implementation services, configuration, training, and ongoing support. This provides a complete end-to-end solution from a single supplier.
Barcode Scanners
What types of barcodes can modern barcode scanners read?
Most modern barcode scanners can read both traditional 1D barcodes and 2D barcodes, including QR codes, Data Matrix codes, PDF417, and other common symbologies. Many scanners can also capture barcodes displayed on mobile phone screens, tablets, and other electronic devices, making them suitable for a wide range of retail, logistics, healthcare, and manufacturing applications.
What is the difference between corded and cordless barcode scanners?
Corded scanners connect directly to a host device via a cable and are ideal for fixed workstations. Cordless scanners use wireless technology, such as Bluetooth, to give users greater freedom of movement, making them particularly useful in warehouses, stockrooms, retail environments, and receiving areas where mobility is important.
Can barcode scanners read damaged, poorly printed, or hard-to-scan barcodes?
Yes. Many modern barcode scanners are designed to capture barcodes in challenging conditions, including those that are faded, wrinkled, dirty, damaged, poorly printed, or displayed on screens. Advanced imaging technology helps improve first-time scan rates and reduce delays during day-to-day operations.
Are barcode scanners durable enough for warehouse, industrial, and healthcare environments?
Yes. Business-grade barcode scanners are designed to withstand the demands of a range of working environments. In warehouses, manufacturing facilities, and logistics operations, rugged scanners can offer protection against drops, dust, and daily wear and tear. In healthcare settings, barcode scanners are commonly used for patient identification, medication administration, specimen tracking, and asset management, with some models designed to support frequent cleaning and disinfection procedures. Choosing a scanner suited to your environment can help maximise reliability, accuracy, and operational efficiency.
What should I consider when choosing a barcode scanner?
Key factors include the types of barcodes you need to scan, scanning distance requirements, whether you need corded or cordless operation, durability requirements, connectivity options, and the environment in which the scanner will be used. Selecting the right scanner will help maximise productivity, improve accuracy, and support your business workflows effectively.
Colour Printing Solutions
What are the benefits of colour printing?
Colour printing makes labels, signage, tickets and tags easier to read and understand at a glance. It can be used to highlight warnings, product categories, workflow stages and other important information, helping businesses improve accuracy, strengthen branding and create a more professional appearance.
Which industries use colour printing solutions?
Colour printing is used across retail, healthcare, manufacturing, warehousing, logistics, education, events and hospitality. Common applications include product labels, shelf-edge labels, visitor passes, patient identification, wayfinding signs, inventory labels and compliance information.
Can colour printing improve workplace productivity?
Yes. Colour-coded labels and printed materials help employees identify products, priorities, hazards, departments and workflow stages more quickly. This can speed up everyday processes, support more accurate decision-making and reduce the risk of errors.
Is on-demand colour printing more cost-effective than pre-printed labels?
For many organisations, it can be. Printing in colour on demand reduces the need to order and store multiple versions of pre-printed labels, tickets, forms or signage. It can also reduce waste, simplify stock management and make it easier to respond to changing requirements.
How do I choose the right colour printing solution for my business?
Consider what you need to print, your expected print volumes, the media types you use, and the level of image quality required. You should also think about how colour printing could support compliance, communication, branding, productivity and the customer experience.
Desktop Printers
What are desktop label printers used for?
Desktop label printers are designed for low-to-medium volume printing where space is limited. They are commonly used to produce barcode labels, shipping labels, product labels, asset tags, patient identification labels, receipts and inventory labels across retail, healthcare, warehousing, manufacturing and logistics.
What is the difference between direct thermal and thermal transfer printing?
Direct thermal printers print onto heat-sensitive labels without using a ribbon. They are well suited to short-term applications such as shipping, receipt and temporary identification labels.
Thermal transfer printers use a ribbon to transfer the printed image onto the label. This creates a more durable result that can better withstand heat, moisture, chemicals, abrasion and fading.
What connectivity options are available?
Most desktop label printers include USB connectivity, while many models also offer Ethernet, Wi-Fi, Bluetooth and serial connections. These options allow printers to connect to computers, mobile devices, business networks and existing software systems.
Which labels and media are compatible with desktop printers?
Desktop printers can support a wide range of media, including barcode labels, product labels, asset tags, wristbands, continuous labels, receipt paper and black-mark media.
Compatibility varies between models, so it is important to check the supported label widths, roll sizes, materials and media types before choosing a printer.
What should I consider when choosing a desktop label printer?
Consider how many labels you need to print, the required print quality, label size, material type, connectivity and available workspace. You should also think about how durable the finished labels need to be and whether your printing requirements may grow in the future.
Additional features such as wireless connectivity, remote printer management, security tools and flexible media handling may also be important.
Industrial Printers
What are industrial label printers used for?
Industrial label printers are designed for high-volume, demanding environments where reliability and continuous operation are critical. They are commonly used in manufacturing, warehousing, logistics, distribution centres, and supply chain operations for printing barcode labels, shipping labels, compliance labels, pallet labels, and asset tags.
What is the difference between direct thermal and thermaltransfer industrial printers?
Direct thermal printers produce an image directly onto heat-sensitive media and do not require a ribbon, making them suitable for short-term applications. Thermal transfer printers use a ribbon to create the print, producing labels that are more durable and resistant to abrasion, moisture, chemicals, and harsh environments, making them ideal for long-term identification and traceability.
Why choose an industrial printer over a desktop printer?
Industrial printers are built to handle higher print volumes, operate for longer periods, and withstand challenging environments such as warehouses and manufacturing facilities. They typically offer faster print speeds, larger media capacities, more robust construction, and advanced connectivity options for demanding operational requirements.
Which labels and media are compatible with industrial printers?
Industrial printers can support a wide range of media, including paper and synthetic barcode labels, shipping labels, pallet labels, asset tags, compliance labels, receipt paper, wristbands, and RFID labels. Many models can also accommodate different label sizes, thicknesses, and roll capacities to support diverse business applications.
What should I consider when selecting an industrial label printer?
Key factors include your required print volume, label durability requirements, print resolution, media compatibility, connectivity needs, environmental conditions, and future growth plans. Choosing the right printer helps ensure consistent performance, minimise downtime, and maintain efficient labelling operations as your business scales.
Labels
What types of labels do you supply?
We supply a wide range of labels for business and industrial applications, including blank labels, custom printed labels, RFID labels, healthcare labels and wristbands, food labels, chemical and compliance labels, warehouse and logistics labels, durable labels, security labels, and event wristbands. Our team can help identify the most suitable label for your application and environment.
Can you produce custom printed labels?
Yes. We can produce labels to your exact requirements, including bespoke sizes, designs, colours, barcodes, variable data, sequential numbering, and specialist finishes. Labels can be supplied in formats suitable for your printing and application processes.
Do you offer a label bureau service?
Yes. Our label bureau service can provide ready-to-use labels without the need for you to print them in-house. This includes GS1 labels, barcode labels, variable data labels, sequentially numbered labels, and short production runs. Managed supply options are also available to help maintain stock levels and reduce administration.
Can you help with GS1 labelling and Sunrise 2027 compliance?
Yes. We can support organisations with GS1-compliant labelling requirements and help prepare for initiatives such as Sunrise 2027. Whether you need barcode labels printed by our bureau service or support with in-house labelling processes, our team can help ensure labels meet the required standards and scanning requirements.
Which industries do you supply labels for?
Our labels are used across a wide range of sectors, including retail, warehousing, logistics, manufacturing, healthcare, food production, pharmaceuticals, events, hospitality, and chemical industries. We can recommend label materials, adhesives, and print methods that suit the specific requirements of each environment.
Can you help me choose the right label for my application?
Absolutely. Selecting the correct label involves more than choosing a size. Factors such as the application surface, environmental conditions, durability requirements, compliance standards, print technology, and scanning requirements should all be considered. Our team can help recommend the most suitable solution for your needs.
Do you offer labels for specialist or challenging environments?
Yes. We supply labels designed for demanding applications, including high-temperature environments, frozen and chilled storage, chemical exposure, outdoor use, security applications, healthcare environments, and asset tracking. Specialist materials and adhesives can be selected to ensure long-term performance.
Can you provide ongoing label supply and stock management services?
Yes. In addition to supplying labels, we can provide managed label supply services to help ensure you always have the labels you need when you need them. This can help reduce administrative burden, simplify procurement, and minimise the risk of running out of critical labels.
Mobile Charging Solutions
Why is a mobile device charging solution important for businesses?
For organisations that rely on shared mobile computers, barcode scanners, tablets, or smartphones, keeping devices charged and available is essential for maintaining productivity. A dedicated charging solution helps ensure devices are ready for use at the start of every shift, reduces downtime caused by flat batteries, and supports more efficient day-to-day operations.
How can a mobile device charging solution reduce device loss?
Many organisations struggle with devices being misplaced, left uncharged, or taken between departments without clear ownership. Device charging and storage solutions provide a dedicated location for equipment, helping improve accountability and reducing the risk of loss, theft, or accidental damage.
How can device charging solutions improve shift readiness?
When devices are stored and charged in a controlled location, employees can start their shifts with equipment that is fully charged and ready to use. This helps reduce delays, improve productivity, and minimise disruption caused by unavailable devices.
How can device visibility improve operational efficiency?
Device visibility solutions allow organisations to understand which devices are available, in use, or assigned to specific users. This can reduce time spent locating equipment, improve asset utilisation, and help organisations make better-informed purchasing decisions.
Can charging solutions support shared device environments?
Yes. Charging solutions are particularly valuable where devices are shared between multiple users, departments, or shifts. They provide a consistent location for storing, charging, and issuing devices, helping to improve accountability and device availability.
Can mobile device charging solutions provide visibilityof device usage and location?
Yes. Some solutions can be combined with asset tracking and visibility software to provide insights into device allocation, utilisation, availability, and location. This allows organisations to better manage their mobile technology estate, improve asset utilisation, reduce time spent searching for devices, and make more informed purchasing decisions.
Mobile Device Management
What is Mobile Device Management (MDM)?
Mobile Device Management (MDM) is a solution that enables organisations to remotely manage, secure, monitor, and support mobile devices from a central platform. It allows IT teams to control device settings, deploy applications, enforce security policies, and provide support without needing physical access to each device.
Why is Mobile Device Management important for businesses?
As organisations increasingly rely on mobile computers, tablets, smartphones, and other connected devices, managing them individually can become time-consuming and costly. MDM helps businesses improve security, simplify device administration, maintain compliance, reduce downtime, and ensure devices remain configured correctly across multiple users, locations, and departments.
Can Mobile Device Management help deploy devices more quickly?
Yes. MDM solutions allow organisations to configure, enrol, and prepare devices remotely before they reach users. Applications, settings, and security policies can be deployed centrally, helping businesses roll out large numbers of devices faster and more consistently.
Can Mobile Device Management improve device security?
Yes. MDM solutions help organisations protect business data by enforcing password policies, restricting unauthorised applications, applying security updates, monitoring compliance, and enabling devices to be remotely locked or wiped if they are lost, stolen, or compromised. This can significantly reduce the security risks associated with mobile technology.
Is Mobile Device Management suitable for organisations with devices across multiple sites?
Absolutely. One of the key benefits of MDM is the ability to manage devices remotely, regardless of their location. Whether devices are deployed across different warehouses, stores, offices, healthcare facilities, or field-based teams, MDM provides centralised visibility and control, helping organisations support users and maintain standards across their entire device estate.
Mobile Devices
What is a mobile computer (PDA) and what is it used for?
A mobile computer, often referred to as a PDA or handheld terminal, is a rugged device designed for data capture, barcode scanning, inventory management, proof of delivery, asset tracking, and warehouse operations. They combine the functionality of a scanner, smartphone, and computer into a single device.
Can your mobile computers withstand harsh working environments?
Yes. Many of our mobile computers are designed for use in demanding environments and feature rugged construction, drop resistance, IP-rated sealing against dust and water, and extended operating temperature ranges. Specific durability ratings vary by model.
Do mobile computers improve productivity and accuracy?
Yes. Mobile computers provide workers with instant access to
business applications, barcode scanning, inventory information, and task
management tools while on the move. By reducing manual data entry and enabling
real-time data capture, they can help improve accuracy, increase efficiency,
and support faster decision-making throughout operational workflows.
Can mobile computers integrate with our existing software and systems?
Yes. Mobile computers are typically compatible with warehouse management systems (WMS), enterprise resource planning (ERP) software, asset management platforms, and custom applications. Our team can advise on the best device and integration options for your environment.
What support and warranty options are available?
We offer manufacturer warranty support on all devices, with optional service and maintenance packages available for enhanced coverage. These can include technical support, repairs, accidental damage protection, and preventative maintenance to maximise device uptime and longevity.
Mobile Printers
What are mobile printers used for?
Mobile printers are designed for workers who need to print on the move rather than from a fixed workstation. They are commonly used for delivery receipts, proof of delivery, shelf-edge labels, mobile point of sale, ticketing, asset labelling, field service documentation, and warehouse operations.
How do mobile printers connect to smartphones, tablets, and handheld devices?
Most mobile printers support wireless connectivity options such as Bluetooth, allowing them to pair quickly with mobile computers, smartphones, and tablets. Many models also offer USB connectivity and NFC pairing to simplify setup and enable fast, reliable printing in the field.
What types of media can mobile printers print on?
Mobile printers can typically print receipts, barcode labels, shipping labels, shelf labels, ticketing media, and in some cases linerless labels. Many models support multiple media widths, giving businesses the flexibility to use the same printer across different applications.
How durable are mobile printers for use in demanding environments?
Mobile printers are built to withstand the challenges of everyday field use. Depending on the model, features may include drop resistance, dust and water protection ratings, rugged housings, and operating temperature ranges that allow reliable use both indoors and outdoors.
What should I look for when choosing a mobile printer?
Key considerations include battery life, print speed, connectivity options, media compatibility, durability, weight, and ease of use. Businesses should also consider how the printer will be carried, whether it needs to operate outdoors, and how it will integrate with existing mobile devices and workflows.
Mobile Tablets
What is an enterprise tablet and how is it different from a consumer tablet?
Enterprise tablets are designed specifically for business use. While they offer the familiar touchscreen experience found on consumer devices, they are typically more rugged, offer enhanced security features, longer product lifecycles, and support business-critical applications. They are commonly used in retail, warehousing, logistics, manufacturing, field service, and hospitality environments.
Which industries can benefit from enterprise tablet solutions?
Enterprise tablets are used across a wide range of industries, including retail, transportation and logistics, warehousing, manufacturing, hospitality, and field services. Common applications include inventory management, proof of delivery, quality inspections, assisted selling, staff communication, maintenance tasks, and customer-facing services.
Can enterprise tablets be used in demanding working environments?
Yes. Unlike standard consumer tablets, many enterprise tablets are built to withstand drops, dust, water exposure, temperature fluctuations, and daily operational wear and tear. This makes them ideal for use in warehouses, distribution centres, vehicles, manufacturing facilities, outdoor environments, and other challenging workplaces.
What data capture capabilities are available on modern enterprise tablets?
Many enterprise tablets can do much more than simply run applications. Depending on the model, they may support barcode scanning, RFID technology, NFC, high-resolution cameras, document capture, contactless transactions, and GPS functionality. These features can help streamline workflows, improve accuracy, and reduce the need for additional devices.
Are support contracts and device management services available for enterprise tablets?
Yes. Most enterprise tablet solutions can be backed by support contracts that help maximise uptime and protect your investment. These services may include technical support, repairs, software and security updates, device visibility tools, lifecycle management, and proactive monitoring to help keep devices operating at peak performance throughout their lifespan.
Thermal Transfer Printer Ribbons
What is a thermal transfer printer ribbon?
A thermal transfer ribbon is a consumable used in thermal transfer printers to create printed images and barcodes on labels, tags, and other media. The ribbon contains ink that is transferred onto the label using heat, producing durable, long-lasting prints that are resistant to fading and wear.
What is the difference between wax, wax-resin, and resin ribbons?
Thermal transfer ribbons are typically available in three main grades:
• Wax ribbons are ideal for general-purpose paper labels and standard indoor applications.
• Wax-resin ribbons offer increased durability and resistance to smudging, making them suitable for more demanding environments.
• Resin ribbons provide the highest level of durability, offering excellent resistance to chemicals, heat, moisture, and abrasion for long-term identification applications.
How do I choose the right ribbon for my application?
The right ribbon depends on several factors, including the label material being used, the environmental conditions the label will face, and how long the printed information needs to remain readable. Factors such as exposure to heat, chemicals, moisture, outdoor conditions, or frequent handling should all be considered when selecting a ribbon.
Which labels and media are compatible with thermal transfer ribbons?
Thermal transfer ribbons can be used with a wide range of media, including paper labels, synthetic labels, asset tags, compliance labels, product labels, pallet labels, and durable outdoor labels. The specific ribbon type should be matched to the media to achieve the required print quality and durability.
Why is ribbon quality important for barcode printing?
High-quality ribbons help produce sharp, consistent text, graphics, and barcodes that remain readable throughout the product or asset lifecycle. Choosing the correct ribbon can improve barcode scan performance, reduce printhead wear, minimise reprinting costs, and help ensure compliance with industry labelling requirements.
Cyril Virtual Ward
What is Cyril Virtual Ward?
Cyril Virtual Ward is a remote patient monitoring platform combining smart sensors, connected medical devices and analytics to provide greater visibility of patients outside traditional hospital environments.
How does Cyril Virtual Ward identify changes?
The platform learns an individual's normal patterns within approximately 72 hours
and identifies significant changes in behaviour, activity, mobility and health
measurements.
What can Cyril Virtual Ward monitor?
Monitoring can include vital signs, mobility, falls risk, positioning, hydration, bathroom activity, movement, daily routines and household appliance usage.
Can Cyril Virtual Ward integrate with medical devices?
Yes. Cyril Virtual Ward can work with connected devices including blood pressure
monitors, pulse oximeters, thermometers, ECG monitors, glucometers and other
telehealth equipment.
Is Cyril Virtual Ward only for patients at home?
No. The platform can support community, virtual and acute care environments and
different patient groups and clinical pathways.
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